Plumbing, Gas, Heating Business?

Get a legally compliant set of terms & conditions to help protect your business for just £69.99!!!

We all expect our customer to be as honourable and straight as we are.

…but what happens when they’re not?

Protect yourself
...and your business

Make sure your customer fully understands your terms of business and don't leave yourself open to payment abuse.

Get your own set of personalised terms & conditions to attach to your order pads, quotes, estimates and even include a link on your website..

How do I get mine?

Get total peace of mind by having your own legally compliant terms & conditions
Here's how to get yours...

Step One

Click the get started button below and pay just £69.99 for your terms & conditions document

Step Two

We'll forward your terms document and show you how to fully personalise it and make it suitable for use

Step Three

Add your terms & conditions to your website and other customer documents knowing you are covered legally

What does the document cover?

  • Your customer’s contract with you
  • The services you provide
  • The products you supply
  • Delays
  • Ending the contract (either party)
  • Price and payment
  • Loss or damages
  • Complaints
  • Privacy
  • Other important terms

Defend your business

It would be nice to think that all customers would have the same values as ours. Unfortunately, very often this isn't the case.

Don't leave yourself open to customers who use your lack of terms as an excuse not to pay.

Protect yourself

It's amazing how much time is taken up chasing none paying customers.

Not to mention the stress caused and lost opportunities through time spent chasing unpaid accounts.

"It's an unfortunate fact of business life that some customers will use any excuse they can to delay, reduce or refuse payment"
- Don't leave yourself wide open -
Martin Smith - The Author
Martin Smith


The normal price for your personalised Terms & Conditions document is £99.99 but for a limited period you can get 30% off by using discount code - GET30 - when you check out

This means that the document is available to you for £69.99

Special Price


Frequently Asked Questions

No – Your terms & conditions are professionally written by practicing lawyers engaged by PlumbAgent so there’s no need to see anyone else.

Yes, providing you have kept the promises in your side of the agreement the terms will provide a basis for litigation.

No – your document will provide you with protection against customers who you are in dispute with. Only, if you use your terms as a basis to proceed will you encounter other legal costs and if you’re in the right you might well get them back.

Not currently, but if there is something you need from a legal or policy document perspective please get in touch.

Great question!!! The short answer is ‘anywhere you like’ but generally you can include them on all your customer documents including order pads, quotations, estimates and your website or mobile app.

Please read this notice carefully before downloading these terms and conditions.

These terms and conditions are intended for use by traders which operate via an established limited company registered in England or Wales or as registered sole traders based in England and which supply plumbing, gas and/or heating services (including the supply of associated materials) to consumer customers.

A consumer customer means an individual usually resident in the United Kingdom, who is purchasing products and/or services from you (as the trader) wholly or mainly for his or her personal use (i.e. not for use in connection with his or her trade, business, craft or profession). These terms and conditions are not suitable to be used to form any business to business trading contracts.

These terms and conditions are only suitable for use where you (as the trader) are selling to a consumer customer off-premises. An off-premises contract is a contract between a trader and a consumer customer which is any of these:

• a contract concluded in the simultaneous physical presence of the trader and the consumer customer, in a place which is not the business premises of the trader; or

• a contract for which an offer was made by the consumer customer in the simultaneous physical presence of the trader and the consumer in a place which is not the business premises of the trade; or

• a contract concluded either on the business premises of the trader or through any means of distance communication (online, telephone, mail order sales or email) immediately after the consumer customer was personally and individually addressed in a place which is not the business premises of the trader in the simultaneous physical presence of the trader and the consumer.

Please note that traders are obliged to supply certain information to consumer customers before a contract is concluded. These requirements are imposed by several pieces of consumer rights legislation. It is your responsibility to ascertain your obligations and to give consumer customers the requisite pre-contract information.

It is also your responsibility to:

• check and/or populate the sections of the terms and conditions highlighted in yellow;
• insert the relevant website links where indicated by yellow highlighting;
• check all of the provisions in these terms and conditions but particularly those relating to delivery, price and payment to ensure they are suitable for your business;
• prepare the privacy policy referred to in clause 10; and
• prepare the complaints procedure referred to in clause 11.

These terms and conditions reflect the requirements of the laws of England and Wales as they existed in November 2019. Please consider whether you should seek advice in relation to checking the compliance of the terms and conditions with any new laws and/or regulations implemented since November 2019.

  1. About Us

Agency Supplies Limited (company number: 11084252) t/a PlumbAgent (we and us), is a company registered in England and Wales and our registered office is at Warren Cottage Worcester Road, Pattingham, Wolverhampton, England, WV6 7EG.  Our VAT number is 332 8575 88.  We operate the website  To contact us telephone us on 0800 111 4105 or email

  1. Our Contract With You

    • These terms and conditions (Terms) apply to the order by you and supply of downloadable standard terms and conditions by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
    • The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
    • Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the standard terms and conditions specified in the order (Downloadable Terms) subject to these Terms.
    • Our order process allows you to check and amend any errors before submitting your order. Please check the order carefully before confirming it.  You are responsible for ensuring that your order is complete and accurate.
    • By placing an order with us for Downloadable Terms, you are confirming that you are doing so for the purposes of your business and, therefore, not dealing with us as a consumer.
    • After you place an order, you will receive an email from us acknowledging that we have received it. Our acceptance of your order will take place when we send an email to you to accept it, at which point the Contract between you and us will come into existence.

Please read the warning notice which can be found on this page to check that the Downloadable Terms are suitable for your intended use.

  1. Delivery

Once we accept your order and receive your payment, we will send the Downloadable Terms to you by email to the email address you provided when you submitted your order.

  1. Price
    • The price of the Downloadable Terms will be as quoted on our website at the time you submit your order. You can only pay using a debit card or credit card.
    • Prices may change from time to time, but changes will not affect any order you have already placed.
    • The price includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid in full before the change in VAT takes effect.
  2. Our Liability
    • We only supply the Downloadable Terms for use by your business, and you agree not to resell the Downloadable Terms or pass them to any third party for use in such third party’s business. The Downloadable Terms are prepared on a generic basis and not with regard to your or any particular business.  They are, therefore, not ready for use as they are and, as mentioned elsewhere in these Terms, it is essential that you carry out the steps mentioned in the warning notice referred to in paragraph 3 above including (but without limitation) checking and populating the relevant sections of the Downloadable Terms and ensuring they are suitable for your use.
    • Nothing in these Terms limits or excludes our liability for:
      • death or personal injury caused by our negligence;
      • fraud or fraudulent misrepresentation;
      • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      • any other liability that cannot be limited or excluded by law.
    • Subject to clause 6.2, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      • any loss of profits, sales, business, or revenue;
      • loss or corruption of data, information or software;
      • loss of business opportunity;
      • loss of anticipated savings;
      • loss of goodwill; or
      • any indirect or consequential loss.
    • Subject to clause 6.2, our total liability to you for all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed the price of the Downloadable Terms.
    • We do not give any representations, warranties or undertakings in relation to the Downloadable Terms. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.  In particular, we will not be responsible for ensuring that the Downloadable Terms are suitable for your purposes.
  1. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).  If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract we will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.  Where the Event Outside Our Control affects our delivery of Downloadable Terms, we will send the Downloadable Terms to you as soon as possible after the Event Outside Our Control is over.

  1. General
    • Assignment and Transfer. We may assign or transfer our rights and obligations under the Contract to another entity.  You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
    • Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
    • If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations.  If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
    • Each paragraph of these Terms operates separately.  If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    • Third party rights. The Contract is between you and us.  No other person has any rights to enforce any of its terms.
    • Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.

Protect Your Business

Get your legally compliant Terms & Conditions document here.


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